New Ticket notifications - more information

1QuickSI

Is there a way yet to have other fields/client information included in the dispatched emails? At the moment we get:Ticket numberNameEmailDepartmentWould like to include other areas with in the forms section. Maybe there can be another check box added next to internal or required if this is not possible yet?

ntozier

There are a number of things you could add (see http://tmib.net/osticket-1802-email-template-variables). If you have attached the forms to Admin panel -> Manage -> Forms

-> Ticket Details you can add it to your email templates by adding:%{ticket.variablename}into

the template that you want the value in. Jared has posted on the forums in the past

saying that you can do the same for variables post in Client details

using %{ticket.user.variablename} but I've never tried it. He also says

that data associated with other forms (such as those added to help

topics) are not currently available. (source). Again I haven't tried either in a while so that may have changed with the last update.