Staf unable to attach file

mol

HiStaf unable

to attache

file after upgrade to ver. 1.8.1.2 !

Client is still able to attache file ?

Has anyone else experienced the same problem?

//MOL

ntozier

You really have not provided us with enough information to assist you.

Please help us to help you by reading and following this thread: Please read before requesting assistance. Thank you.I do have some additional questions though:What version were you using before you upgraded?Are you using the storage-fs plugin?Have you gone to Admin panel -> settings -> tickets -> under the Attachments section and confirmed that staff have the ability to upload files?

olezen

I upgraded from 1.8.1.1 to 1.8.1.2. And the user can be allowed to attach a file to a new task without error. But if you go to the task, you can not see the file anymore. But if it's a "guest" to create a new task, one can see the file afterwards. Before we upgraded from 1.8.1.1 to 1.8.1.2 worked just fine? Is there not others having the same problem?

olezen

A little more info If a user replies to a task, it is no problem to attach a file, and it stays there? So the problem only seems to be when a user attach a file to a new job!

Openclutch

Same thing is happening to me. Just upgraded to v1.8.1.2 and now a staff member can't upload an attachment on the creation of the ticket.I'm not using any plugins or any customization of any sort.

ntozier

I've just confirmed this on my installation.I have opened the following issue over at github:https://github.com/osTicket/osTicket-1.8/issues/727

ismannen

has there been any sulotion on this ? i think this is maybe the same issue i have ...

ntozier

I do not see any response at the github link above, so I would say no.

ismannen

tanx for answer.our problem now is we cant edit canned response becous when we upload files or add files manualy to answers it just pick a random old file.