How to get OSTicket to Autocron email?

JasonACS

I wonder is there a way for OSticket to poll an email address without staff being logged into the site? I thought it was straightforward to setup but can't seem to get it working. If I send an email to our support dept, it doesn't process until I actually log into the staff side of osticket. Where can I look to troubleshoot?

ntozier

Yes there is. How to setup it up depends on your host OS. The TLDR version is you need to schedule and run the cron.php.Here is the wiki entry for setting up cron:http://osticket.com/wiki/POP3/IMAP_Settings