You are going to edit /include/staff/ticket-open.inc.phpFind the statement <td width="160" class="required">Email Address:</td> and change the value of the input to your email address, so it looks like this: <td width="160" class="required"> Email Address: </td> <td> <span style="display-block;"> <input type="text" size=45 name="email" id="user-email" autocomplete="off" autocorrect="off" value="hi@mydomain.com" /> </span> <font class="error">* <?php echo $errors; ?></font> </td>Next, you are going to do the same with the Full Name <td></td>. Change the value of that input to your default name: <td width="160" class="required"> Full Name: </td> <td> <span style="display-block;"> <input type="text" size=45 name="name" id="user-name" value="my user" /> </span> <font class="error">* <?php echo $errors; ?></font> </td>