"First of all, I dont understand how such a basic functionality is left out."What functionality are you talking about?Q: "Shouldn't it be as basic as having a radio button that enables or
disables the file attachment functionality within the user portal?"A: No. Go to Admin panel -> Settings -> Tickets.Check "Allow Attachments".If you want the system to be able to use the API or email attachments: Check "Emailed/API Attachments:"If you want the system to be able to accept attachments via the web interface: Check "Online/Web Attachments:"Select how many files a USER should be able to attach at: "Max. User File Uploads" drop down.Select how many files a STAFF should be able to attach at: "Max. Staff File Uploads" drop down.Select "Maximum File Size"Decide if tickets should email attachments to the user.Enter your allowed file extensions in the large text box."I've read quite a few different threads and they all give instructions
on how to manually create an attachments directory, and to paste the
absolute address of such directory within the settings for attachments.
I dont have a place to paste this address... there's no textbox within
the attachments settings."Those instructions were for versions prior to 1.7.x when attachments were moved into the database. Some people asked for the ability to move them back to the filesystem so the storage-fs plugin was created.Q: "In regards to custom forms, I've created them and assigned them to specific help topics.... but nothing shows up.
I'm at a loss"A: Open a ticket, select a help topic... the additional fields will show up and allow the opener to populate them. They will then show up on the ticket view on the back end.
