Scenario 1:Step 1: You write me an e-mail to support@whatever.com. Cron job pops the e-mail account and finds the message, opens a ticket, and notifies both the staff member and sends confirmation to you. In your gmail account, you see the "From" name as "Support" with a "via gator3153.hostgator.com." Sorta confusing to the recipient. It looks like "Support" is derived from the Department settings as is the reply-to address...but the "server" information I may just be stuck with.Step 2: Staff member replies via e-mail. In this case a Google Apps account with a domain. The reply address is "support@whatever.com." Again, I believe this is set by the department settings.Step 3: Cron Job snags the message from the pop account "support@whatever.com" and creates a completely new ticket, notifies the staff member (me) of both the new ticket, and confirmation that I opened a ticket.This is obviously a problem.My primary e-mail is configured through a Google Apps domain whose MX traffic goes to Google and all other traffic to HostGator.Primary E-mail: jon@realscottsdaleliving.com (Google Apps) | MX Traffic through Google | All other traffic to HostGatorSecondary E-mail: support@jongriffith.com (POP Account at HostGator)OSTicket is installed on my primary domain at HostGator. From the Admin Panel -> Settings Tab -> Emails I have:Default System E-mail: Jon Griffith <support@jongriffith.com>Default Alert E-mail: Use Default System E-mail (above)Admin's E-mail Address: jon@realscottsdaleliving.comFrom the Admin Panel -> Staff Tab -> Staff Members I have:Username: my user nameFirst Name: JonLast Name: GriffithEmail Address: jon@realscottsdaleliving.comI am an Admin, Active, with Overseer group, assigned to Level I Support.Under Staff -> Departments I have:Name: SupportEmail: Jon Griffith <support@jongriffith.com>Manager: Griffith, JonAuto Response Email: Support <jon@jongriffith.com>What am I doing wrong?
