Problem with the setup from v1.8.1.1

marcelus

Good afternoon all,I am using XAMPP, and I've installed osTicket for the first time today, but I couldn't get it to work.I am now trying to use the setup wizard: "http://localhost/osticket/setup/install.php". I filled the formulary with the necessary data, and then it starts to load with this message: Doing stuff!Please wait... while we install your new support ticket system!And then, out of nothing, it just becomes a blank page. No error, no succesfull messages. Just blank.And when I try to access localhost/osticket, it keeps redirecting me to the setup/install.php.I tried to drop the schema from the database and install everything again, but the same thing happened.Anyone can help me?Thanks!

ntozier

Please consult your PHP error log and let us know what you are seeing there for errors.

marcelus

Sorry about my ignorance, but where can I find this PHP error log?Thx!

marcelus

Well, I think I found it... PHP Fatal error: Maximum execution time of 30 seconds exceeded in C:\xampp\htdocs\osTicket\include\mysqli.php on line 145And here goes the piece of code that his error indicates:function db_query($query, $logError=true) { global $ost, $__db; $tries = 3; do { $res = $__db->query($query); // Retry the query due to deadlock error (#1213) // TODO: Consider retry on #1205 (lock wait timeout exceeded) // TODO: Log warning } while (!$res && --$tries && $__db->errno == 1213); if(!$res && $logError && $ost) { //error reporting // Allow $logError() callback to determine if logging is necessary if (is_callable($logError) && !($logError($__db->errno))) return $res; $msg=''."\n\n".db_error(); $ost->logDBError('DB Error #'.db_errno(), $msg); //echo $msg; #uncomment during debuging or dev. } return $res;}The line 145 is the bold one.

ntozier

Your PHP error log location is dependent on how you setup PHP (or how it was configured at install time by the package you installed). It is specified in your php.ini, look for the error_log directive. The error:PHP Fatal error: Maximum execution time of 30 seconds exceededMeans that the script took longer executing than PHP is configured to allow. You might need to edit your php.ini and alter max_execution_time directive to a larger amount of time.

marcelus

It worked!I had to reboot the apache and mysql after changing the php.ini, but then it worked.Thanks!!

ntozier

Very welcome. :)I'm going to close this thread, but please post again if you ahve another question.