Hello,

I have some interesting MOD's for 1.6 ST which I will be posting for all in the MODS forums shortly. I think some of them would be incredibly useful to all if they were to be folded into 1.7 release. I do not have the time right now to port them over to 1.7. How would one go about suggesting/ submitting these features with code for future releases?

The MODS include:

1. Ticket linking---Done

- Works great for connecting like tickets. Scenario where one needs to track outages without merging tickets and losing the number of true support calls

- also useful to use for new hires with an organization or to track tickets which might have multiple tasks. 1 ticket per task linked together to a single Master ticket.

- OSticket I know is also used as a feedback platform for many so linking common feedback items together could be incredibly useful to determine the most popular ones by count

2. Ticket Categorization---Done

- allows a 4 tier ticket categorization per ticket

- includes an admin categorization creation tab where each tier can be edited, deleted or created

- logic is included to not allow deletion of categories which have already been used but will hide them from future use by making their status inactive

- this will allow for truly robust reporting and allow for pro-active problem solving

3. AD Pass-through Authentication:

- to be used by staff, admins and end users where available

- More details to follow as this is still a work in progress

4. Add View all open tickets--Done

- there has been a few iterations of this in the MODS forums

- the need to see ALL open tickets (isanswered & open) in one view is key for ticket queue monitoring

Link: http://www.osticket.com/forums/showthread.php?t=7928(http://www.osticket.com/forums/showthread.php?t=7928)

Rich

a month later

Great Ideas!

Rich,

I think those are some great ideas, and I would be interested to use them myself. I really would like to be able to have fields like and item/category that would allow us to better organize tickets and not necessarily link them but be able to just look tickets up by that cat, i.e. the changelog or tickets for a certain department or user. I believe that some of those features are already included.

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