Hi everybody,
We are testing the latest version of osTicket but we have a problem when using autoresponding notifications or the mail diag tool: all of the outcoming mails are received with an empty body on Outlook. In a web client, like Yahoo mail, the body is full.
Is someone here know this issue?
Thanks in advance!
osticket version?outlook version?Admin panel -> Settings -> Tickets -> Enable HTML Ticket Thread?Please help us to help you by reading and following the posting
guidelines located in this thread: Please read before requesting assistance.
The more information you give us the better we will be able to assist
you. Thank you.
Hello,Sorry: - osTicket v1.8.1- Outlook 2013- HTML EnabledEnable HTML Ticket Thread: Enable rich text in ticket thread and autoresponse emails
You appear to be using osTicket the same what that I am (same osT version, same Outlook version) and I do not experience what you are describing. I'm not sure what would cause this to happen. Maybe it's an Outlook setting thing?What happens if you shut off Enable HTML Ticket Threads and try sending?
Good news, it work if I shut off the HTML:Test2
*Test gras
*
When I'm using the "HTML Ticket Threads", I have nothing on the source code of the mail.This may be related to this bug report:https://github.com/osTicket/osTicket-1.8/issues/202#issuecomment-32816077
Hello ntozier,
Thank you for this link, we will test this manipulation and keep you informed.
I look forward to your response. :)
Hello ntozier,
This modification works fine! Thank you for your help!
You're very welcome. I'm going to close this thread since you are resolved, but please post again if you have another question.
