Empty notification mails (autoresponder, email diagnostic tool, ...)

cch_dictao

Hi everybody,

We are testing the latest version of osTicket but we have a problem when using autoresponding notifications or the mail diag tool: all of the outcoming mails are received with an empty body on Outlook. In a web client, like Yahoo mail, the body is full.

Is someone here know this issue?

Thanks in advance!

ntozier

osticket version?outlook version?Admin panel -> Settings -> Tickets -> Enable HTML Ticket Thread?Please help us to help you by reading and following the posting

guidelines located in this thread: Please read before requesting assistance.

The more information you give us the better we will be able to assist

you. Thank you.

cch_dictao

Hello,Sorry: - osTicket v1.8.1- Outlook 2013- HTML EnabledEnable HTML Ticket Thread: Enable rich text in ticket thread and autoresponse emails

ntozier

You appear to be using osTicket the same what that I am (same osT version, same Outlook version) and I do not experience what you are describing. I'm not sure what would cause this to happen. Maybe it's an Outlook setting thing?What happens if you shut off Enable HTML Ticket Threads and try sending?

cch_dictao

Good news, it work if I shut off the HTML:Test2

*Test gras

When I'm using the "HTML Ticket Threads", I have nothing on the source code of the mail.

ntozier

This may be related to this bug report:https://github.com/osTicket/osTicket-1.8/issues/202#issuecomment-32816077

cch_dictao

Hello ntozier,

Thank you for this link, we will test this manipulation and keep you informed.

ntozier

I look forward to your response. :)

cch_dictao

Hello ntozier,

This modification works fine! Thank you for your help!

ntozier

You're very welcome. I'm going to close this thread since you are resolved, but please post again if you have another question.