With the change to 1.8 and 1.8.1 came the shift away from the plain url for retrieving a ticket on the client side, but rather a access link that includes an authentication token.   I noticed that the authentication token that is part of the "%{recipient.ticket_link}" variable is different the authentication token associated with the "%{ticket.client_link}" which is the "%{ticket.auth_token}".  For my configuration I use customized urls made of combinations of the component variables and manual explicit strings/URLs.  I would like to isolate the authentication token used in the recipient ticket link so that I can again use my custom URLs with my clients and "collaborators" without having to send them the client link or ticket authentication token (which would allow collaborators to login as the client).  At present the entire set of variables (if there are more) prefaced by "recipient" are undocumented.Is there such a variable?Any information on any other "hidden" / "undocumented" variables would be most helpful.Additional information:osTicket 1.8.1.1IIS 6PHP 5.3.28MySQL 5.1.30

There are literally tons of undocumented variables.  All the variables I am aware of are documented at:http://tmib.net/osticket-1802-email-template-variablesWhen and if I get confirmation of others I will continue to add them there.

7 months later

Have you identified any more? Trying to get the assigned team's leader.

HAve you checked tmib.net for the new version of the article?

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