Hi,I seem to have found a problem that I'm guessing will affect all osTicket 1.8.1 users, at least on windows. My company has a need to upload .xml files with t-sql in them fairly often.I have found that if I try to attach the following file (attached) to a ticket it causes osTicket to timeout 100 percent of the time. It doesn't seem to matter what the extension is or even if I disallow XML files. Any suggestions on how to prevent this behavior would be appreciated.I checked IIS Logs, PHP Logs, and osTicket logs and nothing jumped out at me.The only modification I've made to my osTicket is this patch to fix new ticket nofications https://github.com/osTicket/osTicket-1.8/pull/666/filesTry it yourself and let me know what happens - curious what happens to linux users as well.In an unrelated question if someone can help me. It seems like I can't get the "Company Information" form to show up even though the other 2 premade forms do. Any trick I'm missing there?Thanks,Server Information

osTicket Version

v1.8.1

Server Software

Microsoft-IIS/7.5

PHP Version

5.3.28

MySQL Version

5.5.36

[test.txt](https://forum.osticket.com/assets/files/migrated/FileUpload/71/bde7b4d09c41b7cd02e93c08863527.txt)

It worked for me just fine. I sent an email with that file (bccc0f0232f25255c21d112e7a589f.txt) attached to it, to my ticket system, and it created a ticket and got added to my ticket just fine. I can even open it from the ticket.FYI: I'm using Outlook 2013 to send, and have an MS Exchange server. My web server is IIS7.5., and osTicket us using IMAP to poll for email. (in case this helps you in some fashion)

I didn't try attaching via email - I just tried that and it works for me as well. I think it only breaks via web interface...can you try that please?

You want me to open a ticket via web interface and attach it that way?  Or do you want me to put it in the body?

I just went into an already open ticket and tried to post an internal note with that text file attached.One of my users also tried to open a new ticket from the landing page with that attachment and also failed.Basically, any method that isn't email.

Okay I will try both of those ways then. :)

trying to attach the file to an existing ticket fails.  No error in logs.Opening a new ticket with the same text file as an attachment worked fine for me.I've added this thread to my point out to the devs list.  Hopefully one of them will take a look at this.  You also may want to open a big report at github.

a month later

Sorry for the late response - thanks for confirming it was a problem.Hopefully someone sees this.

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