Fatal error: Uncaught exception 'Exception' with message when viewing ticket

brenakie

I received an new ticket. I clicked on it and in the detail window I'm getting a FATAL ERROR:Ver 1.8.1Fatal error: Uncaught exception 'Exception' with message 'Incorrect arguments to mysqld_stmt_execute' in /home/MYURL/public_html/911/include/class.orm.php Stack trace: #0 /home/MYURL/public_html/911/include/class.orm.php(939): MysqlExecutor->next() #1 /home/MYURL/public_html/911/include/class.orm.php(373): MysqlExecutor->getArray() #2 /home/MYURL/public_html/911/include/class.orm.php(384): ModelInstanceIterator->fillTo(9223372036854775807) #3 /home/MYURL/public_html/911/include/class.orm.php(296): ModelInstanceIterator->asArray() #4 /home/MYURL/public_html/911/include/class.user.php(184): QuerySet->all() #5 /home/MYURL/public_html/911/include/class.user.php(128): User->getDynamicData() #6 : User->getPhoneNumber() #7 /home/MYURL/public_html/911/include/class.client.php(182): call_user_func(Array) #8 : EndUser->__call('getPhoneNumber', Array) #9 : EndUser->getPhoneNumber() #10 /home/MYURL/public_html/911/include/class.client.php(33): cal in /home/MYURL/public_html/911/include/class.orm.php on line 920Any help would be appreciated.Thanks,Bren

ntozier

You haven't really provided us with much information about your setup. Please help us to help you by reading and following the posting

guidelines located in this thread: Please read before requesting assistance.

The more information you give us the better we will be able to assist

you. Thank you.Also did you apply the getPhoneNumber fix?detailed here: http://tmib.net/bugfix-osticket-181-opening-tickets-email-failshere: https://github.com/osTicket/osTicket-1.8/issues/526here: http://ost.enhancesoft.com/forum/discussion/76503/fatal-error-call-to-a-member-function-getphonenumberhere: http://forum.osticket.com/d/discussion//fatal-error-on-generating-new-tickethere: https://github.com/osTicket/osTicket-1.8/issues/598

brenakie

ntozier,Thank you and my apologies, I tries searching for "fatal error" and came up empty.B

ntozier

So does that mean your all set? :)

brenakie

I believe so, I submitted a couple of tests and there were no issues. I'll know better when some live ones are submitted. Upon reading the bugfix on tmib, I'd like to do the reparsing of emails but not sure where to begin. I looked around in myphpadmin and didn't see anything and tried googling it too but could not get specific enough directions.

Thanks again for your help and direction, I really appreciate it and this site!!!

ntozier

Re-parsing might not be something that would be easy to do, and may not even be possible. It would require you to have the original emails. (If you use imap and move them to a sub folder you could move them back into the inbox)btw your very welcome. :)

brenakie

Ntozier,Still receiving the errorFatal error: Uncaught exception 'Exception' with message 'Incorrect arguments to mysqld_stmt_execute' in /home/MYSITE/public_html/911/include/class.orm.php Stack trace: #0

ntozier

You still haven't really provided us with much information about your setup (server, php ver, mysql ver, etc.). Please help us to help you by reading and following the posting

guidelines located in this thread: Please read before requesting assistance.

The more information you give us the better we will be able to assist

you.

brenakie

Ntozier,

Hope this helps..

Apache version 2.2.22 PHP version 5.2.17 MySQL version 5.1.68-cll Architecture x86_64 Operating system linux Perl version 5.8.8 Kernel version 2.6.32-042stab076.8

error log info (not where Grizly said they would be, may not be what you need, in the osticket root dir):

PHP Warning: PHP Startup: Unable to load dynamic library '/usr/local/php-5.3.8/lib/php/extensions/no-debug-non-zts-20090626/timezonedb.so' - /usr/local/php-5.3.8/lib/php/extensions/no-debug-non-zts-20090626/timezonedb.so: cannot open shared object file: No such file or directory in Unknown on line 0 PHP Warning: PHP Startup: Unable to load dynamic library '/usr/local/php-5.3.8/lib/php/extensions/no-debug-non-zts-20090626/htscanner.so' - /usr/local/php-5.3.8/lib/php/extensions/no-debug-non-zts-20090626/htscanner.so: cannot open shared object file: No such file or directory in Unknown on line 0 PHP Deprecated: Directive 'register_globals' is deprecated in PHP 5.3 and greater in Unknown on line 0 PHP Deprecated: Directive 'magic_quotes_gpc' is deprecated in PHP 5.3 and greater in Unknown on line 0

osTicket Versionv1.8.1Server SoftwareApache mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635PHP Version5.3.8MySQL Version5.1.68

jared@osticket.com

Does this post happen to be related? http://stackoverflow.com/questions/10053955/mysqli-bind-param-giving-error-1210-incorrect-arguments-to-mysql-stmt-execute