hostmonster piping doesn't seem to work

PhilK

After installation, I can create a tickets for clients, but they can't email into the system. Piping isn't working. I receive the following message:This message was created automatically by mail delivery

software.

I have replaced my company name/url with "mycompany"

A message that you sent could not be delivered to one or

more of its recipients. This is a permanent error. The following address(es)

failed:

pipe to

|/home2/myserver/public_html/helpdesk/api/pipe.php

generated by helpdesk@mycompanyemail.com

local delivery

failed

Hostmonster is still delivering my emails to me, but the don't seem to be getting to osTicket

ntozier

You should contact Hostmonster to see if they support this type of setup. If they do not then you will need to setup an email box and use IMAP or POP to collect your emails for osTicket.

PhilK

they have a pipe setting and it's pointed at api/pipe.phpI'll call them in the morn

ntozier

Are you seeing any PHP errors in the php error logs? It could be something as simple as the version of php that is being used to execute the pipe.php file is not 5.3+.

PhilK

I appreciate you helping. I'm sure you've heard this before, but I've tried to solve this issue for 3 days now, and everything seems to work, but clients can't reply via email. Everything needs to be done through the login.Apache version 2.2.26 PHP version 5.4.24 MySQL version 5.5.36-log Architecture x86_64 Operating system linux Dedicated IP Address ***.***.**.** Path to sendmail /usr/sbin/sendmailEverytime I send an email to helpdesk@mycompanyurl.com, which has been entered into the system and pipped to the api/pipe.php (chmod 755) my php error log shows this php error: PHP Parse error: syntax error, unexpected T_STATIC in /home2/myserver/public_html/helpdesk/include/class.plugin.php on line 110class.plugin.phpline 109 static function allInstalled() {line 110 if (static::$plugin_list)line 111 return static::$plugin_list;

ntozier

The only time I have seen that error is when the CLI version of PHP is not 5.3+. osTicket 1.8.1 requires 5.3+.You may need to edit your .htaccess and either add a handler or comment one out. There is a similar problem on Godaddy. where the version of PHP that is being called is incorrect. You may also have to get the path to PHP5.4 (from hostmonster) and specify it in the top of the pipe.php file on line 1 in place of the current path.

PhilK

so instead of "#!/usr/bin/php -q" I should replace it with the path hostmonster recommends?

ntozier

I think that will fix things. (I haven't tried it myself since I don't use hostmonster and host myself.)I would bet that its probably something like "#!/usr/bin/php54 -q", but they should be able to give you a better answer than I would. :) Please make sure that you follow up and let me know how you make out on this.

PhilK

Ok, I called hostmonster and they didn't know the answer. We tried a ton of stuff, but none resolved it.We first added two lines to the .htaccess file in the osticket/api/ folder with the following code (didn't work):# Use PHP5.4 Single php.ini as defaultAddHandler application/x-httpd-php54s .phpNothing happened after we added this, but we left the code there.I did a search on google for: "hostmonster #!/usr/bin/php"This is the resultant post: http://www.bluehostforum.com/showthread.php?34021-cron-jobs-and-php-5-3It seemed related so I easter-egged it and put the following at the top of my pipe.php file:#!/usr/php/54/usr/bin/php -qEverything worked exactly as expected!New ticket was generated!

ntozier

Glad that it worked for you! I'll close this thread since its resolved, but please feel free to post again if you have another question.