Added Field Not Displaying

brenakie

Version 1.8.1

I've added a FIELD (dealership, choice type) to the CONTACT INFORMATION form.

When I create a new ticket and view it from the staff panel the DEALERSHIP field is not displayed and also the Phone field is empty.

Back in ADMIN > MANAGE > FORMS > CONTACT INFO both labels (phone & dealership) are there and required.

In ADMIN > MANAGE > FORMS > TICKET DETAILS a like field ISSUE AREA (choice type) data is being displayed in the ticket view.

At a loss....

SIDE NOTE: Manage Your Profile Information User data not being saved...

Any help would be appreciated!

Thanks in advance,

Bren

brenakie

I did some more testing.

It seems that fields that are added in the Ticket Details section get written to the database where as additional fields that are added to the User Info does not get written i.e. phone and dealership...

I could add the User Info fields that I need to the Ticket Details section but would like this to work the right way...

ntozier

Adding fields to Admin panel -> Manage -> Forms -> Contact Info adds the data to the client. So if you click on a ticket, and then click on the client the resulting pop up shows the added information.If you add fields to Admin panel -> Manage -> Forms ->Ticket Details adds the data to the ticket. So when you view the ticket, if there is data to display it will.

brenakie

I decided to start from scratch and I reinstalled 1.8.1Still having the same issue, I must be missing something...1) MANAGE > FORMS > CONTACT INFORMATIONAdded DEALERSHIP Choice field and it's required. blank 2) MANAGE > FORMS > TICKET DETAILSAdded ISSUE AREA Choice field and it's required. blank 3) testing the form as an end user, added fields are there, accepting data blank 4) Staff view of the data just submitted, -Phone field empty (I entered data)-Dealership Title and Data not being displayed-Issue Area Title & Data displayed blank 5) End User view of the data just submitted, Again...-Phone field empty (I entered data)-Dealership Title and Data not being displayed-Issue Area Title & Data displayed blank

ntozier

Adding fields to Contact Info

adds the data to the client. You have to

click on the client to see the information.Adding fields to Ticket

Details adds the data to the ticket. So when you view the ticket, if

there is data to display it will.I personally do not use the Choices option, I use lists instead (Admin panel -> Manage -> Lists)

brenakie

ntozier,

Thanks for your help I appreciate it. I like the LIST, I have that incorporated and it's working!

I guess I'm not getting the CONTACT INFO section totally. Does OST create a User Database? if so where is it? When in the STAFF PANEL, in a ticket I can click the client name, then click the client name again, then enter their contact data. But, shouldn't it save it when they initially create the ticket? Is there something in the config that I need to enable?

Thanks again,

Bren