Email Not Sending When New Ticket is Created

fislerdata

When a new ticket is created via the web or by email, email is not sent to the customer nor to the support email address. Email is sent to the customer when support responds to the ticket, and support receives email when the client responds. Autoresponder: new ticket: enableNew Ticket Alert: Status: enable, Admin email is correct (all admin email goes to the support desk - me)OSTicket Version: 1.81What else am I missing?

ntozier

Please add your information to this thread:http://forum.osticket.com/d/discussion//email-quit-working#latestThere are 4-5 people who have reported that new ticket alerts are not sent. More information will hopefully help the devs find the problem. Please include the information that the others have included.