'0' being omitted from input

odloc

We use osticket to support a few customer in the UK.

I have an issue where an inputted telephone number when creating a new customer. It omits the '0' at the start of the telephone number ie 01952608700 saves on the tick3et as 1952608700.

I have also created a custom form to record a serial number for a device we support. The serial number starts 0112xxxxx. It also omits the '0' from this, becoming 112xxxxx.

Any ideas why this would be happening? I have changed the telephone number formatting from United States to unformatted, but it has made no difference.

Regards

ntozier

This has been mentioned on the forums before.osTicket type "phone" currently does not support any format other than US.Try changing the type to short at:Admin panel -> Manage -> Forms -> Contact Information -> Phone Number