Hello,I'm a newb here so be kind, OK? ;-)When can visitors to my Help Desk see the KB & FAQ links? I don't see that happening at all.My osTicket Support Desk is here: https://michaelsbrown.supportsystem.com/index.phpThanks in Advance!John
That is a hosted {support system) site. So I think that means you can contact their support for faster responses. This was written for a different version, but should still apply:
http://www.tmib.net/help-setting-and-using-faqs-osticket-17rc6
