Bricked OsTicket after modifying attachment.

trav268

So I tried and tried to get the attachment setting to accept my attachment directory. I tried

http://video-game-repair-parts.com/support/upload(http://video-game-repair-parts.com/support/upload)

video-game-repair-parts.com/support/upload

/support/upload

/upload

/www/support/upload

I kept getting the error that they were not correct directories.

Finally I tried......

/home1/videoge1/www/htpp_public/support/upload

Bingo!! Yay!!! Success. The system finally accepted a directory.

But alas, I go try to go back to the support page after updating my setting and see that the entire support system is bricked... :(

I have current tickets inside or I would just do a complete re-install.

I have no idea where that particular setting is saved. I have searched the entire /support/* directory and searched all the files but I cannot find that setting. Then I searched the OsTicket SQL server I created, but I cannot find that setting.

Please help me get http://video-game-repair-parts.com/support(http://video-game-repair-parts.com/support) back up and running. I know the exact problem, just not the location to correct it.

Yours truly, one frustrated console doctor.

ntozier

I've never seen or heard of OST being bricked from setting or changing that setting, so I suspect that its not actually your problem. However,

The setting is stored in your osticket database in the ost_config table. If you have myPHPAdmin you can edit it directly or if you have access to MySQL CLI you can update the table manually. The field that it is stored in is called upload_dir. The following MySQL query should do the trick.

UPDATE ost_config SET upload_dir='' WHERE id='1';