Cannot Delete or Edit Ticket after errors

Tanya

HiI refer to a problem I had here: http://forum.osticket.com/d/discussion//email-piping-error-on-ticketsV1.8.1I have applied the patch and everything is now working.However, I cannot delete or edit any of the tickets that were created with that error. If I click any of the buttons at the top of the ticket, nothing happens.Is there a way to physically remove these from the tables and if so, which tables are affected?I have searched the forum but cannot seem to find anything.I am sorry for asking.Thank you

ntozier

I had no problem deleting the ones I had, but you are correct in that they cannot be edited.

Tanya

For anybody who perhaps have the same problem, it is due to the "From" field being blank.I did the following to fix it:Open the _ticket table.Find the ticket number.The "user_id" field will have a o. Change it to the number that corresponds with the user or another user. This will enable you now delete the ticket

Hope this helps someone :)

ntozier

This has also been posted on the forums and github previously.