Access Links not working.

kuroneko

We just upgraded from 1.7.1 to 1.8.1. When the user gets an email and clicks the link to check the status of there ticket, it just sends them to a page to get another access link. If they try to many times, it will give an error saying that you have reached the maximum numbers of login attempts. Also,when I look in the Dashboard at the system logs, it no longer tells me the username that was trying to log in excessively.OS: Ubuntu 12.04PHP: 5.3.10Apache: 2.2.22

ntozier

1.8.1 doesn't allow Clients (users) to login directly anymore. They have to use the link in the announcement email or go to the page and click on the send me a login link. This is a temporary measure until user accounts are more fully integrated. This move was necessitated by the addition of the collaboration features since the user that opens a ticket is now no longer the only person with the ticket number.

kuroneko

Just realized that it is because of we send a http url instead of https and the redirect doesn't play nicely with it. My mistake. Thank you for your help.

ntozier

Very welcome. Thanks for posting what your fix was as it may help someone else. I'm going to close this thread but please do not hesitate to post again if you have another question.