Hey @mlewisclark you haven't really given us enough information to help you troubleshoot this because you neglected to tell us which version of osTicket your running. :) Please help us to help you by reading and following the posting
guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.fyi, from the screen shot you provided I would remove the Reply-To Email line and move the Addressee (To and CC) up one and then check the "Reply-To Email" box. Also I see you have Department "Technology" and Auto-Assign To: "Technology". Do you really have a department named the same thing as a team? Just curious. You also might want to set "Target" to Email or a specific system email. (Just a thought.)Please note that this is rather hypothetical for me since I do not use ticket filters in this way.
