Problem with Ticket Assignment Alert

linuxmc

Dear all,i'm using osTicket 1.8.1 and my problem is that i don't receive e-mail when i select "Enable" on Ticket Assignment Alert and i try to assign to myself a ticket.The e-mail system works. Another problem is that if i click to "Disable" on Ticket Assignment Alert and next i click on Apply changes, it doesn't keep the change and the selection return to "Enable".Ideas ?Thanks.

venu

i'm using osTicket 1.8.1 and my problem is that i don't receive e-mail

when i select "Enable" on Ticket Assignment Alert

ntozier

@linuxmc:It isn't saving your configuration change? Are you seeing an y errors in your php error log or Admin panel -> Dashboard -> System Logs? Have you tried turning error reporting on?@[deleted]:Admin panel -> Settings -> Alerts & Notices -> Ticket Assignment Alert enabled?What's checked?p.s. you should open your own thread and not highjack someone else's.