User Information

mlewisclark

I'm new to OSticket. I just downloaded and installed to our webserver and have started to configure and test. Things are going well, but I'm having a hard time understanding how user information is handled. blank This user is submitting a ticket with the name "Matt Clark" and a phone number of "444-555-6666". The ticket get's submitted just fine, but since this email address is already in the system the Name and Phone Number entered in this screenshot don't get attached to the ticket. Instead, just the information that was originally entered by the user is available. blank Here you can see the name on the ticket shows up as "mattclark" and the

phone number of "111-222-3333"(instead of what they entered while

creating the latest ticket).Is this by design, a bug, or do I

have something not configured correctly? If this is by design, why is

the software even asking for a Name or Phone number if it doesn't get

saved?

ntozier

Yes it is by design. User accounts cannot be brute force editted while opening a ticket. A user account is defined by its email address currently. (Think of it like a username.) The details of a users account can be edited and change by editing the user, not opening a ticket.