Collaborators

sf395

This is stated as a feature of 1.8.1 but I cannot see how to implement it. Am I rifght in assuming that this is done on a per-ticket basis: the current assignee and/or an admin user can specify other osticket users to be collaborators on a given ticket?How is this done or do I need to install something else?

alex_del

You do not have to install something.When you receive a ticket, you can add collaborators before replying.(have a look just below the "TO" field in the GUI)These persons will be able to participate to the ticket as a staff member (with or without an account on the system).

ntozier

Additionally if the ticket is opened via email anyone CCed will be automatically added as Collaborators.