Hello,I was curious if anyone has Simple-Help and tried to integrate it with osTicket? It would be awesome to have those two integrated!Just curious :)

I should add the website for simple-help.com

I've never even heard of Simple-Help.  How does it compare to TeamViewer or simple RDP or Windows Remote Assistance? (if you have used any of those things)

Simple-Help is the cheaper version of TeamViewer. For a lifetime license w/ free incremental updates (and extremely CHEAP upgrade fees) you pay $280 for 1 concurrent license. The upgrade fee is $59 for every major upgrade. It has remote support and presentation options. The thing is, you have to host it, they don't offer hosted versions. So I have a VM setup on my PC at home support.ibytebits.com I can show you how it works if you want, i'll set you up with an account if interested and give you access to back panel.The older version you could remote in using java and didn't have to download anything. The newer version you have to download an exe to allow a remote session to work. If the tech panel could be integrated with osTicket, so anyone that opens a ticket will check a box informing us they have the simple-help client on their end. So when we look at the ticket we can see certain specs and remote in if necessary. Just food for thought :-D

Sadly I don't think that they would integrate in a pay for product in such a way... but it sounds like a great idea for a plugin!  Let me check with my boss to see if he would like to see a demo. I shared the link with him earlier... and we're both of the opinion that TeamViewer is prohibitively expensive. So I think that the answer would be Please! (I'll PM you with my email address once I talk to him)

TeamViewer is definitely expensive. My bad, I thought that was considered a mod and not a plugin. 

It could be done as a mod.  I was just thinking that doing it as a plugin would be a better way to implement it.

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