Dashboard\Statistics page blank

Instabin

My dashboard / statistics page is blank after upgrading from 1.7 to 1.8

Any ideas on how to fix this?

ntozier

1.8 is old, please upgrade to 1.8.1.Ensure that:Admin panel -> Staff -> Groups -> your accounts group"Can View Staff Stats." is set to yes.I had no problems with the dashboard after upgrading and do not recall anyone else reporting that they did.Please consult your PHP error log and provide any errors that you are seeing that pertain to this issue. As a reminder please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

Instabin

It is 1.8.1. Sorry for not putting the full version number

Here is the apache2 error log

File does not exist: /home/osticket/scp/ajax.php/config/scp, referer: http://domain/scp/dashboard.php

File does not exist: /home/osticket/scp/ajax.php/report/overview/table/groups, referer: http://domin/scp/dashboard.php

File does not exist: /home/osticket/scp/ajax.php/report/overview/graph, referer: http://domain/scp/dashboard.php

Instabin

Here is the access log

172.20.6.1 - - "GET /scp/ajax.php/config/scp HTTP/1.1" 404 254

172.20.6.1 - - "GET /scp/ajax.php/report/overview/table/groups HTTP/1.1" 404 265

172.20.6.1 - - "GET /scp/ajax.php/report/overview/graph?start=&period=now HTTP/1.1" 404 260

but scp/ajax.php is there.

ntozier

And the PHP error log?From the Apache2 error log I think that the problem might be that your web server thinkings that the file isn't there. This could be caused by the .htaccess or the Apache2 configuration. It could be mod_rewrite or mod-redirect or something similar. Are you using anything like that? This path is what makes me ask: /home/osticket/scp/ajax.php/config/scpBTW the log shows http://domain/scp/dashboard.php did you remove your domain from the log? (just making sure)

Instabin

We are using MOD_rewrite but we where using that before when the graph worked. I think its enabled for wordpress.

Yes I replace our domain with domain

I just disabled mod_rewrite and it had no effect except breaking our wordpress site.

Also Im not seeing any .htaccess files.

Instabin

Here is the apache config for the virtual server

DocumentRoot "/home/osticket"ServerName domain<Directory "/home/osticket">allow from allOptions +Indexes</Directory>ErrorLog /home/osticket/logs/error.logLogLevel infoTransferLog /home/osticket/logs/access.log

ntozier

And the PHP error log?

ntozier

Perhaps this is similar to this thread?http://www.forum.osticket.com/d/discussion//add-new-page-result-404-not-found/p1He had to enable mod_rewrite and add AllowOverride All.

Instabin

Got some how the package for the php5 module got uninstalled.

Have no idea how word press was working. But after I reinstalled and enabled the module osticket works again.

ntozier

Well at least you got it all figured out. :)I'm going to close this thread, but please feel free to post again if you have another question.p.s. Wordpress may be using caching and was simply serving cached pages.