Fatal Error Retrieving E-Mail

jdgchc

Centos 6.5, php 5.3.3, apache 2.2.15osticket 1.8.1 (1.8-git)imap from exchange 2003 (worked fine prior to v1.8.1)# /usr/bin/php /var/www/osticket/api/cron.phpPHP Fatal error: Call to a member function stripQuotedReply() on a non-object in /var/www/osticket/include/class.mailfetch.php on line 548Fatal error: Call to a member function stripQuotedReply() on a non-object in /var/www/osticket/include/class.mailfetch.php on line 548

ntozier

I would check and make sure that all the files uploaded properly. I poll email using imap to exchange just fine. You also might want to check and see if you have more than one version of PHP installed. You may need to do: # /usr/bin/php5 -f /var/www/osticket/api/cron.phpPlease help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you.

jdgchc

It's specifically related to emails that have an attachment but no body. I had a similar problem that I was able to fix by changing the conditional statement in a previous version of osTicket, see here:http://osticket.com/forum/discussion/comment/46710/#Comment_46710

jdgchc

I only have one version of php installed, I reviewed the information about requesting assistance before posting, if there is something I missed that would be helpful please let me know I'll be glad to include it.

ntozier

I'll ask the devs to review this thread and get back to you. They will probably ask for a copy of one of the emails that is generating this error.

jdgchc

Sure, no problem. They're really odd because they don't appear to have a body. They show up in outlook as an email, but with a strange icon. It looks like a piece of paper with a thumbtack on it.