Maybe I'm missing something here, but running 1.8.0.2 and the Advanced ticket search requires you to select a Priority level.  Our users have a hard time having to run 4 searches, one for each priority level, to find closed tickets.I tested adding a blank Priority to the sql table, but that didn't work.  Found zero tickets selecting blank.  I suppose the id number is used instead of the value.

Please see:https://github.com/osTicket/osTicket-1.8/issues/536andhttps://github.com/osTicket/osTicket-1.8/pull/547

Excellent, thank you.  We'll be waiting for that next release.  I tested the development-next release and see that it works.

Glad to help.  I'm going to close this thread, but please feel free to post again if you have another question.

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