We have been using OS Ticket for some years, and use auto-response emails for ticket creation. However, is it possible to include (HTML) URL links to external websites in an auto-response message. If so.. how to do this?Thanks in advance!Roberto
Remember to read and follow the posting guidelines in this thread: Please read before requesting assistance.Generally speaking I don't see why you couldn't put the link in the template for that response under Admin panel -> Email -> Templates -> your template
