I think what you mean to is is: "Can an email be sent to a specific email address and have it generate a ticket, and then email support staff letting them know there is a new ticket?"To which the answer is Yes! and Yes! the TLDR version is:setup an email address on your email server or with your email host.Go to Admin panel -> Email and add the account there.Setup Cron/Task Scheduler to poll the address you configured. (Or setup Piping)Then osTicket will check for email and turn them into tickets.Then you would just need to turn on New Ticket Alerts at Admin panel -> Settings -> Alerts & Notices.The long reply to this is read the wiki posts at:Email Settings http://osticket.com/wiki/Email_SettingsPOP3/IMAP: http://osticket.com/wiki/POP3/IMAP_Settings-or-Piping: http://osticket.com/wiki/Email_Piping
