Support managers are not receiving email notifications of new tickets. I have enabled managers of the specific department the ability to receive email notifications of new tickets. I have checked whether this has been over-ridden in the department (which it hasn't), and checked that the admin's emails are working. I have followed all the documentation on this, and also checked the SMTP server's sent box (nothing there), as well as server errors (none). When a user opens a ticket or get a response, they successfully receive the email. Are there any ideas on what I'm doing wrong?
Do they get it if you turn on the setting to email all department members? (The Spammy option)
Version of osTicket?We use this functionality on our implementations with out issue.
No unfortunately they don't, even when this is on. Version of osTicket?
We use this functionality on our implementations with out issue.
v1.8.0.2
Are you using PHPmail or SMTP to send your mail?Admin panel -> Settings -> Default Outgoing EmailYou should also look at:Admin panel -> emails -> your emails
Admin panel -> Settings -> Default Outgoing Email - thank you that solved it! I set it to the SMTP account as opposed to the PHPMail. Much appreciated.
Very welcome! I'm glad that you got that sorted. I'm going to close this thread, but please feel free to start a new thread if you have additional questions, etc. :)
