I am using v1.8.0.2 everything seems to work fine but when I try to open a ticket it just locks up I was unable to see a discussion on my problem. I have tried os ticket in google IE and firefox on different computers same results below is all I get.
Please help us to help you by reading and following the posting guidelines in this thread: Please read before requesting assistance.Please refer to your PHP error log and see if there are any errors there and post them here.
I looked at the error logs and I don't have any being generated when trying to open a ticket they are enabled. Here is more information that is in the read before.Server InformationosTicket Version v1.8.0.2Server Software ApachePHP Version 5.3.24MySQL Version 5.5.33PHP Extensions gdlib Used for image manipulation and PDF printingimap Used for email fetchingxml Used for HTML email processing and XML APIjson Improves performance creating and processing JSONgettext Improves performance for non US-English configurationsmbstring Highly recommended for non western european language contentDatabase UsageDatabase Space Used 0.24 MiBDatabase Space for Attachments 0.01 MiBOperating SystemClient or Staff side of the UIWindows 7 pro
How about your webserver error logs?
That's what I checked I checked PHP and Apache nothing there. Its very odd all I get is whats attached in the screen shot
I do not see any screen shots on this thread.
attached screen shot
attached screen shot
That white bar in the middle should have a window that contains the fields to pick who you are opening the ticket for.
It looks like its not being drawn. Are you using any custom .htaccess or redirects or anything like that?And what happens if you hit ESC?
no there is no redirect its a brand new install just installed it Friday per the install notes. Nothing has been changed out side of the time zone. I did add one ticket from the customer side. When I hit ECS nothing happensthe host is godaddy if that helps I can setup a temp user if you like to look around but everything meet the needs - fetch email .
Please take a look at this threadhttp://forum.osticket.com/d/discussion//1-8-0-1-creating-manual-ticket-show-blank-white-bar
I looked at them I dont see the fix relates and I tried what the user did with right clicking and opening in new tab or window I even unblocked it in popups still nothing. do you think its a permissions problem ?
Are they working on the problem or should I downgrade ?
