Send a custom email on creation of new ticket

jsaulnier

Hello everyone,

First some background, I have only been dealing with PHP and HTML for about a week and a half (i know, i know). I have read several books in that time, but I am trying to figure this one out.

I would like osTicket to generate an email upon the completion of a new ticket. The content of the email will be the subject and issue summary of the email. However, the recipients of the email will be dependent upon the value of two of the fields from the ticket.

The recipients will first be dependent upon the Help Topic. In all but two of the topics, the recipient list will include a 'Corporate Contact' and a 'District Manager'. The identity of these recipients will be based on a customer field that I added to the form called "District".

Can anyone help with at least getting me started on this coding, or pointing me in the direction of where another thread might be posted about this?

TIA for any and all help!

graham.brown

I'm still new to this but I'll give it a go.

Looking at the code it appears the new ticket goes through class.ticket create

So at this line of code

//Load newly created ticket.

$ticket = new Ticket($id);

$ticket points to the new record

$ticket->getHelpTopic() and $ticket->getSubject() will give you two of your variables. It looks like $var contains the body text

So somewhere near

//SEND OUT NEW TICKET AUTORESP && ALERTS.

//New Ticket AutoResponse..

you would need to built your email text. I think this should do it but I've not tested any of this.

$email="email to send to";

$body="body";

$subj="subject here";

$email=$cfg->getDefaultEmail();

if($email){

$email->send($email,$subj,$body);

}

Regards