System does not send to users any notifications

toshabd

Good time of a day.I've got the same problem that others here: everything is working fine: ticket are created by sending e-mail, but user does not got any notification.Here some settings:AdmPanel: Settings: Emails: Default Outgoing E-mail - None: use PHP mail function (I cannot select anything other here) Autoresponder: All enabled Alert&Notices: All enabled Emails Emails: All default emails (alerts, noreply, support) are created on local Exchage server and on all of them are enabled SMTP settingsIn admPanel - Emails - Diagnostic e-mail are sending to users successfully.So what was the reason to not sending emails (notifications) to users who created tickets?

ntozier

So what was the reason to not sending emails (notifications) to users who created tickets?This is not the case. Generally the only reason(s) that your system would not send email are:1. It is, and the emails are going to the persons spam box.2. You're hosted server doesn't allow you to send email in this way (and you need to use SMTP, and/or contact them for how to do so.)3. You have another configuration issue.Admin panel -> Email -> YouremailsMake sure that "Auto-response" is NOT checked.In your departments at Admin panel -> Staff -> DepartmentsMake sure that under "Auto Response Settings" that "New Ticket" and "New Message" are NOT checked.