I have two support staff and I want them both to get auto-notified of each new ticket, regardless of departmentWhere do I set up?Thanks
Admin panel -> Settings -> alerts & notices -> new ticket alert
Thanks.Does Department Members mean "staff" members too?I have two support staff and want them to get each notice. The other options are Admin and Department Manager - they are neither
Yes.Personally we use a mailing list for the department manager email and put all staff on the email list. And just enable Department manager.
