OS Ticket 1.7.5 to OS Ticket 1.8.0.2

adelia@vanto.co.za

Hi Guys I'm really do not know what to do anymore. I had a OS Ticket 1.7.0 installation that I wanted to upgrade to 1.8. I could not manage to do that as I kept on getting the error "Error loading settings. Contact admin." The error is received when opening the /scp page after copying the code for 1.8.0.2 to the hosting space. I then tried to upgrade to 1.7.5 and had exactly the same issue.I then proceeded to replace my code of 1.7.0 (the version that was installed) with 'n clean copy of code for 1.7.0. Then tried to upgrade to 1.7.5 again and it worked. I then proceeded to copy the code for 1.8.0.2 from the website and received the same error message again.I though that it might be the .php version but the thing is that I have another OS Ticket system running 1.8.0.2 on the same server. Any suggestions? I've also tried to compare the 2 ticket systems side by side but cannot see to find the difference in their config except for the databases that they make use of. I really want to upgrade to 1.8 to make use of the rich text formattingAny help would be appreciated

fjgh

I am no expert with osticket, but I have switched app versions and then did a restore from the original database backup. This assumes the database structures are the same between the old and new version. The actual program code doesn't mean a lot since everything variable is stored in the database. I would try this method and you can always reload the original software if it doesn't work. Do NOT just copy the database file. Do a backup and then a restore. The new created database with the same name as the old one can be deleted then restore the original database with its original name. Do NOT leave the present database to be reloaded with new schema generated by the new version and expect to have your old tables in tact.I rarely found upgrade software actually work right. A new install works best.

ntozier

All settings are stored in the database, with the exception of the settings that are needed to connect to the database in the first place. Which are stored in /include/ost-config.php. You should ensure that you didn't wipe out those settings when trying to upgrade. The differences in this file between versions is very minimal... and you can use your 1.7.5 version with 1.8.x. currently.