Please help us to help you by reading and following the posting guidelines in this thread: Please read before requesting assistance.That being said, I'm not real sure what your trying to say your problem is. Please go to Admin panel -> Settings -> Alerts & Notices and check the settings.Then go to Admin panel -> Settings -> Autoresponder and check the settings.Then go to Admin panel -> Staff -> Departments -> your departments and check that you haven't disabled any notices under "Auto Response Settings".