messages style is changing

xyzzy

When < etc characters used by email, the ticket system are ignore them at all or remove some of the messages.

Even if i reply on the ticket system with a message starting < it changes them as well.

Any idea to sort or setting im missing ?

ntozier

Not real sure what your trying to ask.

Currently OST removes html from the body of emails. It's been a while since I have gone and looked at the function(s) that do that, but if you want to change it I would bet its located in:

/include/class.parsemail.php

xyzzy

Hi, sorry for my english i will try explain again, it is not only emails.

If i reply in osticket, with message for example: you are here ?

Only "you are here ?" is posted and is removed.

However in mails its more if u get mail like;

hello

you are here ?

where are you from etc

etc..

Osticket will only get the first line "hello" and the rest are not taken to ticket.

Hope was better explaining..