Hi!I try to use the reply-to-address instead of the normal mail address (web@xxx-consulting.de; it's the mail address of a web formular). I've set up OSTicket Filter rules:Email -> Equal -> web@xxx-consulting.deTicket Filter Actions:Reply-To Email: Ticked Use Reply-To-EmailBut it doesn't work... Nothing is changed.The mail header...X-Envelope-From: <web@xxx-consulting.de>X-Envelope-To: <web@xxx-consulting.de>X-Delivery-Time: 1391505131X-UID: 7945Return-Path: <web@xxx-consulting.de>X-RZG-MI-VALUES: bm=0 mafl=1 sh=0 du=0 sp=2,1 vv=1 nf=0X-Authentication-Results: mailin.rzone.de (RZmta 32.23)    header.From=xxx-consulting.de;    dkim=passX-Strato-MessageType: emailX-RZG-CLASS-ID: miReceived: from mo6-p00-ob.smtp.rzone.de ()    by smtpin.rzone.de (RZmta 32.23 OK)    with ESMTPS id K07f09q149CBeS9    (using TLSv1.2 with cipher DHE-RSA-AES256-GCM-SHA384 (256/256 bits))    (Client CN "*.smtp.rzone.de", Issuer "TeleSec ServerPass DE-1" (verified OK (+EmiG)))    (Client hostname verified OK)    for <formular@xxx-consulting.de>;    Tue, 4 Feb 2014 10 +0100 (CET)DKIM-Signature: v=1; a=rsa-sha1; c=relaxed/relaxed; t=1391505131; l=206;    s=domk; d=xxx-consulting.de;    h=Content-Transfer-Encoding-Type-To:    From-Version-RZG-CLASS-ID-RZG-AUTH;    bh=4PvrC2ogvVqOiKeTBx17+9b89Ro=;    b=Y4i3tg5hZqgzaGt9zCbHeCyE41fMhBbPwX35f5b53+NdNodPnANuELOnbWyQg32JE+F    KqO9YsZ+6ZyuDeDzYI9FSKcbQzqufomYEq4PxTxg95DG3aqQNi0C0aTFd1XLBMCnMwonf    Xo6ioTXbFl4gq7kMJEQ32fEkM+yFiGkoZR8=X-RZG-AUTH: /NSrvszyJfK61iG5tyIAkL5PasncAdQDtvMV5Lc39jh9tputjEMessage-ID: <f02d57q149CAgbZ.RZmta@mo4-p00-ob.smtp.rzone.de>X-RZG-CLASS-ID: mo00Received: from WEBP02 ()    by smtp.strato.de (RZmta 32.23 AUTH)    with ESMTPA id f02d57q149CAgbZ    for <web@xxx-consulting.de>;    Tue, 4 Feb 2014 10 +0100 (CET)MIME-Version: 1.0From: web@xxx-consulting.deTo: web@xxx-consulting.deReply-To: reply@xxx-consulting.deDate: 4 Feb 2014 10 +0100Subject: KontaktanfrageContent-Type: text/plain; charset=utf-8Content-Transfer-Encoding: base64