Hi Guys.The alterations sugested work perfectly in the last version of OS Ticket.I would like to thank you guys for that, because it as been a big help.If the sugestions in the code made, are introduced with caution, reading the code, and not just copy\paste, it works perfectly.However i have a question.Is it possibly for the simple user to see the time spent of is tickets, our its only possible for the agent to see?