If I understand right it already has what your asking. In the first screen shot at the bottom it shows the 15 minutes for programming, sorry I should have done multiple entry's to show it in action. For every entry it will show the time that tech entered for that entry. The top is the only location where it will show total time (tally of all time entry's).

Is this what your asking?

cregory,That would work - but just like you said with the total time. If one person worked on a ticket then you should show total time. But if you had mutiple people working on the ticket you could have somethink like:Total Time: 2 hrsJohn: 1.5 hrsZach: .5 hrs

4 months later

It would also be nice to see the total time on the ticket.php screen

a month later

Hi I'm very interested for this mod. Is there anyone that can post a full osticket 1.9.5.1 archive already timespent-modded?Pleeeeease

2 months later

all these above is manual time entryanyone help me with automatic time calculation using ticket created time.

2 months later

Hi Guys.The alterations sugested work perfectly in the last version of OS Ticket.I would like to thank you guys for that, because it as been a big help.If the sugestions in the code made, are introduced with caution, reading the code, and not just copy\paste, it works perfectly.However i have a question.Is it possibly for the simple user to see the time spent of is tickets, our its only possible for the agent to see?

2 months later

You mean this?https://github.com/osTicket/osTicket-1.8/pull/1419

a year later

Hello not worked 1.9.14 , please helpNew ticket page not worked

a month later

Hello,This mod work with the osTicket 1.10 RC3 ?Gaëtan

This works in 1.10 https://github.com/osTicket/osTicket/pull/3231

9 months later

If I would like to put that information on a csv file how do i put that on it?

4 months later

We got the mod installed and it's working well, with one exception.Once in a while, the clock starts to run away, logging more than one minute, per minute.Any idea what would throw off the clock's resolution like that?

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