Changing Names and emails

rsaban

HiWhen a new user creates a ticket he must to inform the name and email address. My osTicket 1.8.0.2 is saving this information and not allow me to change. Example:Marcos user creates a ticket and receives his ticket like this: 1st ticket Marcos marcos@domain.com Result: A ticket for Marcos with marcos@domain.com emailIf I create a new ticket with another name, but using the email Marcos, osTicket generates the ticket with the name Marcos. Ex 2nd ticket Michael Jackson marcos@domain.com Result: A ticket for Marcos with marcos@domain.com email (no changes)Since the first registration is made, there is no way to change it. Can anyone help me?

peter

You can change the name via staff panel on ticket view or edit. Simply click the name of the user and you'll get a popup to manage the user information. You can also change ticket ownership on the same interface.Please note that, name or email edit/change is reflected system-wide.. meaning old tickets will sport the new user profile.PS: Upcoming version will ships with ability for the end user to update/manage profile.