Please help us to help you reading and following the posting guidelines in this thread: Please read before requesting assistance. Name is not set in a file. It's set when you search for a client to open a ticket as (via web client), or via the From field if the ticket is opened via email and then stored on a per ticket basis in the database.Try this: click on a ticket that has this name.in the upper right click on the persons name.click on the persons name in the pop Change the Full Name field from 123 to the actual name associated with the email address you used.
