problem email Alerts & Notices

gembel008

The issue I am having w/ OSTicket 1.6 ST,

I have to enable alert & notices and select recipients from admin settings, but when I create a new ticket via staff the e-mail is not sent to the admin, department manager and department member, only sent to client.

hot to fix it

need help!

Thanks in advance,

equisde

Same issue...

Alerts to Admin, Dept. Manager and Last Responder for new ticket/message are not being sent :

Regards

tj18

Same issue here as well

Ah,, same issue for us too..

This is a huge burden. We have only a few on staff who need to lead as staff and also submit tickets as customer. Why can't this work by default? Thanks in advance for any suggestions...