New message appended to ticket does not send alert to the admin

InDuS

I have posted on github too, but i just thought ill check if anyone else has the issue.So basically, when a new ticket is created, both customer and admin receive alerts, but when i append a message to the ticket, the admin does not receive any email alert.Using the latest version 1.8.0.2.

ntozier

I believe that this is the github thread you started: https://github.com/osTicket/osTicket-1.8/issues/483

InDuS

Yes, that is it. No alert to staff or whoever is assigned to be more precise.