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I have downloaded and installed osTicket and I currently testing. I have configured the fetch email and everything is working as expected except in the following scenario.A dummy customer is using a browser based email client which does not seem to populate the references field in the email header. Consequently the replies are treated as new support tickets - not ideal.So a couple of questions:1. Is it possible to activate a fall back, so when the references field is not populated, the body of the email/subject line is scanned to see if this may relate to an existing ticket, especially if the sender email address already exists in the DB.2. Is there a way of allocating the new ticket so that it can be merged with an existing support ticket?osTicket Versionv1.8.0.2Server SoftwareApache/2.4.4 (Win32) OpenSSL/0.9.8y PHP/5.4.19PHP Version5.4.19MySQL Version5.5.32PHP ExtensionsgdlibUsed for image manipulation and PDF printingimapUsed for email fetchingxmlUsed for HTML email processing and XML APIjsonImproves performance creating and processing JSONgettextImproves performance for non US-English configurationsmbstringHighly recommended for non western european language contentEverything else looks pretty good so far and we like the intuitive way that osTicket has been built.