This is not an oTicket thing, you do not need to alter your osticket config. This is a MySQL database user thing. You have to grant the user you are using in phpmyadmin that authenticates into your MySQL the privileges to your database for osTicket. Via MySQL CLI this would look something like: GRANT ALL PRIVILEGES ON databasename TO user@machine;Before you do something like this you should really read up on the specifics of MySQL grant statements. You could of course use a UI like MySQL WorkBench, MySQL Adamin, etc. to do the same thing with out knowing the commands. You can read more about mysql grants at: http://dev.mysql.com/doc/refman/5.1/en/grant.html
