Thank you so much for the feedback.We often go away on client visits (in remote areas with poor internet), so when we are back in the office (anything from a day to a week later), we would like to date the ticket for the actual day the support happened on.Currently we have to put the actual date in as part of our notes, which causes a problem when searching for closed tickets.Administrative rights to enable such a function per user when the need arises, would be helpful in keeping the ticket date accurate. I do not think (should it be written into the software in the future) that this should be a global/default function - it should be monitored/made available by the administrator only.
