Not all tickets showing for Admin Users

jtaubman

I have just upgraded from 1.6 to v1.8.0.2I have several departments, my users are set as Admin (we only have two), both were assigned to the Support Department. However unlike in 1.6 they could not see tickets for other Departments.An experiment I set the department for the users to Enquires and then I seem to be able to see all the outstanding tickets. Does any one know what I need to do to fix this?

jtaubman

Not to worry, I have found it. The Admin group only had allowed access to Support for some reason, ticking all the departments fixed the problem.

ntozier

I'm glad that you got the figured out. I am going to close this thread since your resolved, but please don't hesitate to post again should you get stuck. :)