Admin dashboard not showing any data

frankjp

Hi, I am a new user to Osticket and am happy with the system. I am however having difficulty in getting the Admin dashboard to show data - the graph box is blank. My setup is as follows:Server InformationosTicket Versionv1.8.0.2Server SoftwareApachePHP Version5.3.19MySQL Version5.1.72PHP ExtensionsgdlibUsed for image manipulation and PDF printingimapUsed for email fetchingxmlUsed for HTML email processing and XML APIjsonImproves performance creating and processing JSONgettextImproves performance for non US-English configurationsmbstringHighly recommended for non western european language contentCan anyone assist please?

ntozier

Since your a new user I have two questions.1. Have you gone to Admin panel -> Staff -> Groups -> yourgroup and enabled: "Can View Staff Stats"?2. Do you actually have any tickets with which stats would be generated?

frankjp

Hi ntozier, thanks for the reply.1. Yes, this is enabled2. Yes, I do have tickets on the system.

ntozier

Hmm. The dashboard displays things on both my 1.8.0.1 and on my 1.8.1DPR installations. Are you seeing any errors in your php error log, or in osTicket system log?